Technical Support
BitFlow prides itself on providing the best technical support in our industry. On polls of our sales channels, BitFlow consistently is ranked number one in technical support amongst all of our channels vendors. There a many way to obtain technical support from BitFlow. All of your options are listed below.
On-Line Forum
BitFlow has a web based Forum that is monitored by our support staff. The Forum is a rich resource for solving technical issues and it is easily searched. Think of it as a BitFlow knowlegebase. If you don not find the answer to your questions, just ask it. Not only will you get a quick answer, you will also help the community in general by adding to the knowledgebase. Click here to jump to the forum.
Direct Support
For personal technical support via e-mail, send your request to support@bitflow.com. In most cases we will get back to you the same day. Please include the following with your request:
Phone Support
Phone us at 781-932-2900 (9 AM to 6 PM, EST).
Fax us at 781-933-9965.
Visit Us
Come by and see us in Woburn, MA, USA. See the About page for directions.
BitFlow Forum
There is a lot of helpful information on the BitFlow Forum. If you can not find the answer to your question, just ask, not only will you get a timely response, but also you question(s) will help others who might be having similar issues.